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138-0885-1890

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Service Commitment

Shenzhen Bogao Sign Technology Co., Ltd. is an innovative manufacturer of packaging equipment integrating R&D, production, sales and after-sales service. Since its establishment, the company has concentrated on the development of high-precision automatic flat labeling machine, half-fold labeling machine, round bottle labeling machine, automatic filling machine and other non-standard automation equipment in the field of packaging and marking. Bogao has a professional service team and a complete service system. Pay attention to product after-sales service quality, customer satisfaction has always been our principle!

pre-sale service
1. Listen to the needs
Customers who are interested in purchasing Bogao labeling machines can call for consultation, provide detailed information, and have a detailed understanding of the products that need to be labeled. Listen to customer needs, the labeling effect to be achieved, and suggest products that meet the customer.
2. Tailor-made
According to the needs of customers, the labeling machine is tailored to meet the needs of labeling products.
3. Free product trial post service
In order to see more intuitive effects, customers can send samples. Shoot the labeling video, watch the labeling effect is satisfied before purchasing, truly achieve zero risk in purchasing.

In-sale service
1. Instructions for use
Provide customers with corresponding product use training, and provide customers with engineering construction technical consultation. Product manual and video explanation demonstration.
2. Engineers come to teach
When purchasing products, our company will arrange engineers to install, debug, and operate training in your company to ensure that the machine runs normally and the workers are skilled in operating the labeling machine.

After-sales service
1. Warranty period
Bogao sells all products with one-year warranty and lifetime maintenance. Free on-site repairs during the warranty period (except for malfunctions or damage caused by human factors or irresistible natural phenomena)
2. Troubleshooting
Customers can consult related technical issues through the after-sales telephone, and through telephone guidance, clarify the solution; after receiving the equipment failure, the problem can be solved on the spot within three working days.
3. Return processing
Customers who purchase Bogao products within 7 days (including 7 days, counted from the date the customer receives the goods) submit a return application due to quality problems and pass the review, and the return processing will be processed within 3 working days.
4. Service description
When the user encounters a performance failure during normal use, the company promises the above warranty service. In addition, if the applicable laws and regulations of the country clearly stipulate otherwise, the company will comply with relevant laws and regulations.
In order to ensure the quality of service and provide customers with satisfactory services, the company has established a service supervision agency, which is fully responsible for the manager in charge of service sales. The service supervision agency regularly and irregularly conducts a comprehensive assessment of the service quality and technical level of service engineers, and submits the assessment results to relevant departments as the main basis for assessing the performance of engineers.
5. After-sales customer hotline
Hotline consultation service During the product warranty period, if you have after-sales questions and need to consult, you are welcome to call our after-sales customer service hotline: 13808851890
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